What Happens When Your Finance Department’s AI Thinks It’s Gandalf

While they may appear to some as fantastical, university Finance departments are not run with magic. Kim Crewey and Allison Belton are in the trenches, using digital agents to untangle complex account reconciliations, custom chatbots to improve customer service, and specialized knowledge bases to demystify dozens of financial policies. This is a practical look at how technology is revolutionizing the day-to-day work of an AI-first Finance team. Listen to how their journey went from bewildering initial impressions to sophisticated automated efficiency.